OOA Training Script
Welcome to the OOA Training Program!
Today we will be covering some of your new responsibilities and expectations as an OOA member.
There will be a test at the end so it is encouraged to listen carefully and take notes.
Please remain silent unless you are asked a question and do not move around unless asked to.
Do you have any questions regarding OOA training before we begin?
*Answer any questions they may have*
So, what are your new responsibilities as an OOA member?
You're able to promote up to IA I & you can work at the Help Desk station in HQ, also known as FTHD.
Let’s begin with some basic information on the topic of the Help Desk.
The Help Desk assists members with Habbo/HIA related questions, concerns or issues they might have.
They also provide information and pass on requests to iC members of staff (i.e. Badge Admins, etc.).
Please avoid occupying a seat at the back of the Help Desk if there are seats available in front.
The Help Desk is for HIA/Habbo related questions ONLY. Utilizing the desk to socialize is prohibited.
When answering questions at FTHD, Make sure to give valid information.
However, some questions are only to be answered by certain personnel:
If someone approaches you with a complaint, suggestion, or any information about our allies or outside organizations,
Please direct them to an External Relations member.
Only External Relations members are allowed to handle matters outside of HIA.
Note that the same applies to the Transfer Unit;
If someone approaches you with transfer-related questions and disputes,
Please direct them to a Transfer Unit member.
Do you have any questions about anything we’ve discussed so far?
*Answer any questions they may have*
Now, let’s take a look at some common questions that are asked at the Help Desk.
1. When are HIA’s pay times?
Correct answer: Pay is at 12am, 6am, 12pm, and 6pm UK time.
If you live in another country, you can use the time converter on the homepage of the HIA website.
2. How do I get a mentor?
Correct answer: You can apply by going to habbohia|com/community-support-team|html
Scroll down & click “Click Here To Get a Mentor”
3. How do I apply for a LOA?
Submit an LOA request through the LOA Hub on Portal.
Next, request the LOA badge and add LOA to your motto.
Then, if you are a member of HIA’s Slack, you can request for an LOA Admin to approve your LOA request through the #request Channel. If not, I can contact an LOA Admin for you.
(For Security who does not have portal)
Since you don’t have a portal, I’ll contact an LOA Admin for you.
Please let me know your leave date, return date and your reason.
Make sure to request for LOA badge and add LOA to your motto.
We also have a LOA Guide on our website under Resources > LOA Request > LOA Guide.
4. How can I get a trading pass?
Correct answer: Refer to the Trading Pass Guide under Resources > Guides > Trading Pass Guide.
I can also walk you through how to activate your trading pass if you prefer.
5. How do I sign up for Slack or Portal?
Correct answer: You can utilize their respective guides on the HIA website to assist
with setting up your Slack or Portal account.
Or I can help you register then request approval from a SA/PA using Slack #requests channel.
6. How do I get a badge accepted?
Correct answer: You can utilize the #requests channel on Slack to ask for a Badge Admin.
If you are not apart of Slack yet, I can request for you.
I recommend you check habbohia|com/slack-guide for more info on how to use #requests correctly.
7. I was just paybanned, can I know why?
Correct answer: Please seek out the payer who paybanned you for the reasoning behind your payban.
If you would like, I can request a payer for you.
Alternatively you can also check out the Payban list at:
habbohia|com/pay-ban-list
*Please remember that you are not allowed to tell an individual when Payban is over*.
8. How do I know if I’m eligible for Pay Bonus?
Please check out this link for information about Pay Bonus: habbohia|com/weekly-pay-bonus
9. I'm being bullied, help!
Please submit a complaint at tiny|cc/LAComplaint with screenshots regarding the incident.
*You may guide them through the whole process.*
Do you have any questions regarding any of these common inquiries?
*Answer any questions they may have*
Now we will begin a short exam. You will be tested on the correct Help Desk procedures.
Do you have any final questions about anything we covered before we begin?
*Answer any questions they may have*
Let's begin.
1. What kind of questions are permitted at the Help Desk?
2. Can you utilize the Help Desk for regular social activity?
3. Someone wants to file a complaint about another agency, what is your response?
4. Someone asks a question about transfers, what is your response?
5. Someone asks for a mentor, what is your response?
6. Someone wants a badge to be accepted, what is your response?
7. Someone was just paybanned and wants to know why, what is your response?
8. Someone asks for help requesting their LOA, what is your response?
9. Someone asks about Pay Bonus, what is your response?
*Trainee must understand all of the answers to the questions above. If they get answers correct please let them know and also assist any individuals who struggle.*
Wonderful! You’ve passed the OOA Examination!
You should join our communication platform to help you stay involved.
It will provide you direct access to tons of people and units as well as the #requests channel.
So that being said, if you haven’t done so yet, please feel free to join now.
Note that the information expressed in this training can be found on the Help Desk Guide.
Please reference this guide if you need assistance at the Help Desk.
Again, if you don’t know the answer to a question, don’t be afraid to ask!
With this we conclude your OOA training - Congratulations and welcome to the OOA Division!
You may now return to base if you don’t have any other questions :)
**Don’t forget to log this training session under 'OOA' on portal.**